Opis pozície
The organization is creating a future-ready organization that uses data and digital technology to meet the needs of patients, employees, and the planet. The role supports the delivery of secure, reliable, and effective digital workplace services globally.
The role involves leading the operational management, governance, reliability, and continuous improvement of collaboration and productivity platforms. It combines people leadership, service ownership, incident management, security governance, automation, and strategic platform transformation.
Zodpovednosti
- Lead operational support and service delivery for collaboration, messaging, and productivity platforms.
- Ensure platform availability, performance, reliability, and operational stability through monitoring and governance.
- Manage maintenance, enhancements, upgrades, service transitions, and technical debt reduction.
- Lead major incident response, service restoration, root cause analysis, and corrective actions.
- Establish operational standards and support processes to reduce recurring incidents.
- Oversee mail flow, mailbox governance, collaboration administration, information protection, and collaboration controls.
- Manage tenant-wide changes while minimizing business disruption.
- Partner with security, compliance, and infrastructure teams on retention, access management, information protection, identity governance, and audit controls.
- Assess operational risks and ensure compliance with corporate policies and regulatory requirements.
- Identify opportunities for automation, self-service, scripting, and AI-enabled operations.
- Use service performance data and operational metrics to drive continuous improvement.
- Manage vendor relationships, SLAs, operational KPIs, and service quality.
- Lead and mentor engineers and platform specialists.
- Set team priorities and standards while supporting coaching, development, and a culture of ownership and innovation.
- Collaborate with infrastructure, security, digital workplace, and business stakeholders on strategic initiatives.
Benefity
The organization offers opportunities to build a career while contributing to better people’s lives. The culture is built around Integrity, Fairness, Honesty, and Perseverance. Employees have access to high-end technology, training, and colleagues who support professional growth.
- Cafeteria
- Medical – high-standard medical care
