Head of Travel Department - Luxury Travel

Odmeňovanie

From 5 000 EUR/month

Information about the position

Job description, responsibilities and duties

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This senior role will be responsible for overseeing all travel-related services, supplier networks, pricing strategies, service quality, and operational excellence across corporate and UHNW client segments.

Kľúčové zodpovednosti

Operational Leadership

• Lead and manage the travel back-office operations, ensuring efficiency, accuracy, and service excellence
• Oversee day-to-day operations across:
  • Hotel reservations
  • Airline ticketing
  • Car rentals
  • Chauffeur and ground transportation
  • Deliveries, logistics, and movements
  • Ancillary travel-related services

Supplier Network & Partnerships

• Build, manage, and optimize a global network of suppliers, including:
  • Airlines
  • Hotels and hospitality partners
  • Travel agencies
  • Car rental and mobility providers
  • Logistics and service vendors
• Negotiate commercial agreements, preferred rates, SLAs, and exclusive benefits
• Monitor supplier performance, service quality, and compliance with company standards

Pricing & Quality Control

• Develop and manage pricing structures aligned with market competitiveness and margin objectives
• Ensure consistent quality of service, problem resolution, and escalation management
• Implement KPIs and reporting for operational performance and supplier quality

Corporate Travel Services Development

• Design and build corporate travel solutions tailored for:
  • Corporate clients
  • Large corporations and enterprise accounts
• Work closely with sales, concierge, and client relationship teams to support client acquisition and retention
• Create scalable travel service frameworks for corporate and VIP clients

Stakeholder & Client Management

• Act as a senior operational point of contact for key partners and internal stakeholders
• Support high-level client requests, complex itineraries, and mission-critical travel arrangements