Odmeňovanie
2 000 - 3 000 EUR/month
The final salary offer will depend on the agreed scope of work, years of experience, technical skills, and the interview results.
B2B cooperation is also available.
Information about the position
Job description, responsibilities and duties
We are seeking
Start date: immediately or upon agreement
Work time: 3:00 pm-11:30pm
Interview process: 2 rounds of online interviews
We are seeking three Customer Success Managers (from junior to senior profiles) with a telecommunications background and experience in account management or customer-facing roles. In this position, you will manage a portfolio of approximately 50–60 small enterprise customers across the US market, acting as their trusted advisor and primary point of contact.
Every day is different—you'll work on pricing proposals, billing, order management, MACD requests (Moves, Adds, Changes & Disconnects), renewals, retention, and growth opportunities ("garden & fishing"), while acting as a trusted advisor to your customers.
Due to the broad portfolio of services you will support—including Voice, Internet Connectivity, Mobility, IoT, Managed Network Services, Security, and Unified Communications solutions—previous experience within the telecommunications industry is essential.
You will join a team of 20+ Customer/Account Managers, collaborating in an international environment within a leading global telecommunications organization.
Hybrid work mode: 3 days per week in the office.
Key Responsibilities
Customer Interaction
- Manage customer communication via phone, email, and online platforms.
- Support enterprise client lifecycle, contract retention, and revenue growth.
- Build and maintain strong relationships with customers.
Account Management
- Own or co-manage enterprise accounts with a Strategic Account Lead.
- Support new business development, RFP processes, and strategic deals.
Sales & Order Management
- Manage sales tools and track orders from receipt to billing.
- Understand client goals, challenges, and industry trends to offer relevant solutions.
Internal Collaboration
- Work with product, marketing, and support teams to meet client needs.
- Conduct regular business reviews and identify new opportunities.
