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Požadované vzdelanie
Stredoškolské vzdelanie (s maturitou)
Na odbore nezáleží
Je výhodou
Vysokoškolské vzdelanie I. stupeň (bakalárske)
Na odbore nezáleží
Je výhodou
Požiadavky na kandidáta
Jazyková znalosť
Angličtina
Musí byť • B1
Informácie o pracovnej pozícii
Náplň práce, právomoci a zodpovednosti
You will lead the successful delivery of complex, multi-format localization work and provide operational leadership across an assigned portfolio of client accounts. You will remain hands-on in project delivery while taking broader accountability for service performance, day-to-day client relationships, operational governance, risk management, workflow improvement, and project team coordination. Depending on the client segment, you may operate as the senior operational lead for the account, with support and strategic oversight from a Program Manager where applicable.
This role combines disciplined project execution with practical account leadership. You will make sound decisions within your remit, resolve operational issues at the appropriate level, mentor colleagues and improve how work is delivered. The role works closely with Program Management, Account Management and specialist delivery teams, with clear escalation and decision boundaries for strategic, contractual and commercial matters.
Čo budete robiť
Account and operational accountability: Take day-to-day operational accountability for an assigned portfolio of accounts, ensuring delivery aligns with the agreed service model, client commitments and internal standards.
Complex delivery leadership: Lead complex or high-priority localization projects and interconnected workstreams across software, marketing, multimedia and documentation content, from scoping through closure.
Service performance: Own operational performance across assigned accounts, including SLAs and KPIs, quality, schedule, budget, productivity and client satisfaction; identify adverse trends early and implement corrective actions.
Client relationship management: Act as the senior day-to-day operational contact, lead regular service and governance discussions where assigned, communicate performance clearly and ensure actions are followed through.
Operational governance: Maintain accurate account plans, trackers, reporting, decisions, risks, issues and actions; prepare operational inputs for business reviews and support Program Managers with wider governance and account planning.
Escalation and recovery: Own operational escalations within the remit, coordinate root-cause analysis and recovery plans, and escalate promptly when an issue has strategic, contractual, commercial or material client impact.
Workflow and continuous improvement: Identify and implement workflow, quality and productivity improvements; standardise repeatable processes and promote appropriate use of automation, technology and self-service solutions.
Očakávaný nástup
Optimálny
09/2026
01/2027
O spoločnosti Prihláste sa s.r.o.
Veľkosť spoločnosti
Lokálna spoločnosť
Tržby
500 000 - 1 mil. €
Počet zamestnancov
Požadovaná prax na konkrétnej pozícii
Lokalizácia
Musí byť • 5 rokov
Zručnosť, znalosť, schopnosť a vlastnosť
Localization project management
Musí byť • Vysoká úroveň • 5 rokov
Zručnosť, znalosť, schopnosť a vlastnosť
Client relationship management
Musí byť • Vysoká úroveň • 3 roky
Zručnosť, znalosť, schopnosť a vlastnosť
Localization financial management
Musí byť • Vysoká úroveň • 3 roky
Zručnosť, znalosť, schopnosť a vlastnosť
Root-cause analysis
Musí byť • Vysoká úroveň • 3 roky
Počítačová zručnosť
Translation-management tools, localization platforms and reporting tools
Je výhodou • Vysoká úroveň • 3 roky
Osvedčenie, certifikát, skúška, oprávnenie
PMP
Je výhodou • Má expiráciu • Ochota získať
Osvedčenie, certifikát, skúška, oprávnenie
PRINCE2
Je výhodou • Má expiráciu • Ochota získať
Resource and capacity planning: Plan and coordinate resources across projects and accounts, allocate work appropriately, manage dependencies and address capacity, capability or coverage risks.
Onboarding and change delivery: Lead operational implementation of new services, workflows and lower-complexity onboarding, ensuring requirements, ownership, documentation, readiness and knowledge transfer are clear.
Team leadership and mentoring: Provide day-to-day guidance, prioritisation and mentoring to Project Managers and Project Coordinators on assigned accounts; review work, reinforce standards and support development. Formal people management applies only where specifically assigned.
Cross-functional coordination: Coordinate with Program Management, Account Management, Solutions, Technology, Engineering, Quality, Vendor Management, Finance, linguists and DTP teams to resolve issues and achieve account objectives.
Financial discipline: Scope and quote work accurately, monitor project and account-level revenue and gross-margin indicators, control delivery costs, support forecasting inputs and raise financial risks with the appropriate owner.
Growth and solution support: Identify operational opportunities to improve or extend services and contribute delivery expertise to proposals, solution design and implementation planning, partnering with Program or Account Management on commercial decisions.
Compliance and administration: Ensure project and account documentation, purchase-order controls, invoicing inputs, system records and administrative workflows are complete, accurate and timely.
Požiadavky na zamestnanca
Minimálne dosiahnuté vzdelanie: stredoškolské s maturitou
Anglický jazyk – mierne pokročilý (B1)
Prax v oblasti lokalizácie: 5 rokov
Táto úloha je pre vás, ak
Have 5+ years of experience managing localization projects in a language-service-provider or similarly complex global delivery environment.
Hold a bachelor’s degree in a related field, or equivalent professional.
Have independently led complex projects or account workstreams, including quality, financial and schedule accountability.
Can manage day-to-day client relationships and communicate performance, risks, decisions and actions clearly and professionally.
Use data and sound judgement to prioritize, identify trends and make timely decisions within an agreed remit.
Can manage (to a high standards) operational escalations, coordinate root-cause analysis and drive recovery actions to closure.
Understand localization financials, including scoping, quoting, budget control, revenue and gross-margin drivers.
Can coordinate contributors and dependencies across global, cross-functional teams without relying on formal authority.
Are confident mentoring Project Managers and Project Coordinators and reinforcing consistent ways of working.
Can operate in a segment-based service model where Program Manager involvement varies by account.
Balance accountability and initiative with appropriate escalation of strategic, commercial, contractual and material client matters.
Výhodou bude
Have led operational delivery for enterprise, growth or multi-service client accounts.
Have experience leading service reviews, KPI reporting, QBR preparation, account health tracking or structured governance routines.
Have implemented new client workflows, service expansions or operational onboarding across multiple teams.
Have delivered measurable process, quality, productivity or margin improvements through standardisation or automation.
Have advanced experience with translation-management tools, localization platforms, reporting tools or technology-enabled delivery models.
Hold a recognized project-management qualification such as PMP, PRINCE2 or equivalent.
Are fluent in one or more languages beyond English.
Are recognized for calm, structured judgement during ambiguity, rapid change or client escalation.
Zamestnanecké výhody, benefity
13th month salary benefit.
Supplementary pension insurance.
Lunch or Financial Contributions.
Leisure vouchers.
Massage vouchers.
Flexible holiday program.
Opportunity to work from home.
Flexible working hours.
Friendly and supportive team-work.
International business environment.
Complimentary coffee and tea to fuel your productivity at work.
Odmeňovanie
Od 1 900 EUR/mesiac
In line with applicable pay transparency requirements, the minimum gross monthly base salary for this position is 1900 EUR. The final offer will be determined based on qualifications, skills, and experience and may exceed the stated minimum.
50 - 99
Miesto
Bratislava
Webstránka
www.spolocnost.sk
Hlavná činnosť spoločnosti
Informačné technológie
Vedľajšie oblasti pôsobenia
Vývoj softvéruKonzultácie
Viac o spoločnosti
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