Your future role
Seeking a proactive member of Collections operations team within Order To Cash function, ensuring automated controls on business revenues and sale costs. The Collections Specialist will support the collections department, ensuring optimal cash flow and minimizing risks associated with past due accounts. This role requires the ability to implement innovative solutions to enhance collections practices.
Handling collections management for portfolio of the most complex customers and sensitive accounts, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy)
Determining analyzing reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons root-causes in cooperation with the branches in countries, and proposing the ways for their elimination
Registering customers’ disputes for the assigned portfolio of complex and sensitive customers, as well as doing follow-up for disputes submitted to her/him from lower levels (from Analysts Collections and Collections Coordinators)
Process customers’ claims for refunds for the assigned portfolio of complex and sensitive customers
Support Cash Application teams by contacting assigned complex and sensitive customers, and clarifying with them allocation details for received and for unallocated credit notes
Support Cash Application by research of more complex and complicated cases by doing customer account reconciliation, and clarifying it with the customers
Propose complex and sensitive cases for write-offs, going legal and/or submitting the case to external collections agencies if cases are not collectible by early collections methods
Bad debt reserves follow-up with country finance controllers, and preparing bad debt manual journal posting
Analyzing, reviewing, and providing data for Enterprise Cash Management Office
Updates and adjustments of Collections & Disputes methodology
Cooperation with leads and managers of collections teams on collections strategies updates
Requirements
Secondary education degree or adequate professional experience focusing on Collections/Customer care/Sales
1 year of experience in the Collections / Customer care / Sales department or relevant education
Advanced MS Office skills
B2/C1 level of English and German
Analytical skills
Willingness to develop and learn
Collaborative team player with good communication skills
Customer and result oriented personality with proactive attitude
Yellow Belt Certified - advantage
EU Passport
