Technical Customer Support (SaaS)

Odmeňovanie

1 500 - 3 000 EUR/mesiac

Pracovné podmienky

plný úväzok, živnosť Termín nástupu: ihneď Pozícia umožňuje občasnú prácu z domu

Náplň práce

We are looking for a communicative and proactive person to join our client’s support team for a growing SaaS product.

Your role will be to help customers with product-related questions, troubleshoot basic issues, and ensure users have a smooth experience using the platform.

Responsibilities

• Communicating with customers via chat/email/video calls
• Helping users understand and use the product
• Troubleshooting basic technical/product issues
• Reporting bugs and feedback to the development team
• Assisting with customer onboarding when needed

Požiadavky

• Strong English communication skills (written & spoken)
• Friendly and professional communication
• Basic technical/IT understanding
• Ability to learn new systems quickly
• Previous experience in customer support or SaaS is a plus (not obligatory)
• Pozícii vyhovujú uchádzači so vzdelaním
• stredoškolské s maturitou
• vysokoškolské I. stupňa
• vysokoškolské II. stupňa
• Jazykové znalosti
• Anglický jazyk - Pokročilý (C1)

Čo ponúkame

• Remote work
• International SaaS environment
• Long-term collaboration
• Flexible working environment
• Opportunity to grow with the product and team