Customer Service Contact Leader

Contract type: full-time

Start date: ASAP

O spoločnosti

Japanese company focused on the design and production of components for the automotive industry.

Zodpovednosti

We are looking for a proactive and results-driven Customer Service Contact Leader to oversee customer service operations, ensure delivery excellence, and drive strong cross-functional collaboration. You will act as the primary interface between customers and internal departments, ensuring smooth demand planning, accurate execution, and high customer satisfaction.Experience in the automotive industry is a must.

Key Responsibilities:

• Lead daily communication with customers regarding schedules, delivery performance, risks, and recovery plans
• Oversee EDI schedule validation and ensure accurate demand reflection in SAP
• Align customer demand with production capacity in cooperation with SIOP/MPS, Production, and Logistics
• Monitor and report key KPIs (OTIF, backlog, premium freight) and drive corrective and preventive actions
• Lead root-cause analysis for delivery deviations and ensure effective resolution
• Manage customer review meetings and performance reporting
• Drive continuous improvement of customer service processes, systems, and documentation
• Lead and develop the customer service team

Skills & Competencies We’re Looking For

• Strong customer-facing skills with ability to manage escalations and ensure transparency
• Experience with EDI schedules and SAP (SD/MM/PP)
• Ability to translate customer demand into executable production plans (MPS)
• KPI-driven mindset (OTIF, backlog, recovery actions)
• Structured problem-solving and coordination of corrective actions
• Accuracy in delivery documentation and ASN processing
• Cross-functional collaboration with Production, Logistics, and Procurement
• Experience in reporting and performance dashboards
• Continuous improvement mindset

Čo ponúkame

• Flexible working hours
• Year-end bonus equal to one month’s salary
• 4 extra days of leave per year
• Possibility to work from home (up to 10 days per month)
• Employer contribution to the third pension pillar: €20
• Contribution to language courses up to €170
• Employer contribution to a Multisport card