Account Manager (automotive - German OEM)

Job description, responsibilities and duties

Join our commercial team as an Account Manager for German OEM, supporting delivering high-quality customer and business solutions within our Seating division.

Responsibilities

• Serve as the first point of contact for all commercial and technical customer inquiries, including assessing product suitability and application together with the technical team.
• Support new business and project activities from the initial customer inquiry through to the start of series production.
• Manage administrative processes such as correspondence, coordination of samples, drawings, data sheets, supplier declarations, and other relevant documentation.
• Implement customer care measures to strengthen and maintain long‑term customer relationships.
• Prepare quotations and conduct individual price negotiations within the defined commercial framework.
• Support specialist departments in handling commercial aspects of complaints, including issuing credit notes and debits.
• Analyze sales and turnover reports to support business decisions.
• Prepare sales forecasts and budget data in alignment with the Key Account Manager.
• Work within international customer‑specific portals, including preparation and evaluation of turnover and volume statistics.
• Solve complex issues using established business procedures and guidelines while collaborating with senior management when needed.
• Collaborate across departments, applying best practices and business insights to improve products, services, and internal processes.

Requirements

• Bachelor's degree in Engineering, Business Administration, Sales, Marketing, or a related field.
• 4+ years of experience in automotive sales, account management, or program management roles.
• Experience working in an international, cross-functional business environment.
• Fluent English with strong communication, presentation, and customer relationship management skills.
• Flexibility to travel.
• Experience with the VW Group and German language proficiency are strong advantages.

Education

• University education (Bachelor's degree)
• University education (Master's degree)
• Postgraduate (Doctorate)

Language skills

• English - Upper intermediate (B2)

Other requirements