Odmeňovanie
From 1 400 EUR/month
*We are required by law to disclose basic wage component for the advertised positions. We carefully consider your professional qualifications, experience, and shared responsibilities in our compensation package, which may have been negotiable. Our goal is to pay our employee's fairly, with regard to the market situation and we are willing to welcome high-quality candidates.
Information about the position
You will be responsible for the analysis, troubleshooting, support, and resolution of customer escalated issues related to their communication infrastructure. You will also support Unified Communications solutions and applications related to other designated voice, video, and data applications.
Within the Operations team, you’ll be managing the daily operations of the Communication and Messaging Services globally. Communication services include, but are not limited to, 3rd party advanced call distribution functions, call recording, and monitoring management platform.
In this role you will be reporting to Team Leader of Voice Operation Center, while bearing the following responsibilities:
- Provide remote re-active and pro-active support for Unified Communications Infrastructure and its elements;
- Monitor and analyze system faults, identify critical customer issues and propose solutions to eliminate problems;
- Provide first level support to customers and partners;
- Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA);
- Answer questions and perform initial triage on incident tickets;
- Oversee incident and service request management within the platform;
- Coordinate with relevant teams to gather necessary information for incident resolution.
- Collaborate with service managers , incident managers, senior support engineers and 3rd parties
- Support customer’s CAPs, Call queues & Auto-Attendants
We will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. Our work philosophy recognizes higher performance with bigger rewards through a formal annual performance review. We strive to create an environment consisting of people with a wide variety of perspectives while encouraging them to collaborate, and providing the mentorship needed to learn. We offer you joining a team of highly motivated UC industry experts with high potential of growth into an industry leader.
Employee perks, benefits
