We manage collections across a diverse portfolio of customers, with a focus on operational excellence, automation, and continuous improvement. We partner closely with global Financial Operations sites, process improvement organizations, and technology teams to deliver best-in-class collections outcomes. We value curiosity, ownership, and a bias for action.
We are looking for a colleague who will serve as our Collections subject matter expert—someone who combines deep domain knowledge with a technical and analytical mindset to drive measurable improvements across the collections function. You are passionate about automation, data, and continuous improvement, and you thrive in a fast-paced, collaborative environment.
Odmeňovanie
Base pay for this position starts from 2,400 EUR gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
Key job responsibilities
Domain Expertise and Process Excellence:
- Serve as the primary subject matter expert for Collections processes, tools, and best practices
- Provide guidance and escalation support to the broader team
- Collaborate with Customer Excellence System (Process Improvement) organization to standardize and optimize operational workflows
- Own and deliver improvement initiatives end-to-end with measurable business impact
Automation and Technology:
- Drive small to mid-scale automation projects by identifying process gaps, quantifying opportunities, and proposing solutions
- Lead new tool adoption and drive tool utilization across the team to optimize workflows
- Leverage artificial intelligence tools and technologies to increase operational efficiency
- Calculate entitlements and build business cases for automation investment
Analytics and Reporting:
- Develop reports, dashboards, and analytics to enable data-driven decision-making and track initiative outcomes
Collaboration and Global Partnership:
- Partner with Financial Operations sites and leaders globally to align on best practices and drive consistency
Training and Enablement:
- Develop and deliver training on new tools, processes, best practices, and emerging technologies
