M365 Support Engineer

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Place of work: Remote work
Contract type: full-time

Popis pozície

We are looking for a skilled to operate at L2 and L3 levels on project for our clients. You will be the go-to expert for Microsoft 365 services, responsible for advanced incident resolution, service configuration, tenant governance, and identity management via Microsoft Entra ID. You will work closely with security, infrastructure, and end-user teams to maintain a reliable, secure, and well-governed M365 environment.

Čo budete robiť

• Manage L2/L3 M365 incident resolution, including escalations, RCA activities, and SLA‑driven service recovery
• Administer and troubleshoot core M365 services across Exchange Online, Teams, SharePoint, OneDrive, Intune, and Defender
• Oversee Entra ID identity operations, Conditional Access, MFA enforcement, hybrid identity sync, and application SSO configurations
• Strengthen tenant security and compliance through Purview policies, threat response, and continuous Secure Score improvements
• Automate administrative tasks using PowerShell and Graph API while contributing to governance and lifecycle standards
• Support tenant optimization through licensing reviews, roadmap evaluation, and structured change communication

Čo očakávame

• 3-5 years of hands-on experience in M365 administration and support, with significant L2/L3 exposure
• Proven experience managing Microsoft Entra ID (Azure AD) in a hybrid or cloud-only environment
• Demonstrable experience handling identity-related incidents (account compromise, MFA bypass, sync issues)
• Strong working knowledge of Microsoft 365 security and compliance tooling
• Solid understanding of email security fundamentals: SPF, DKIM, DMARC, TLS
• Bachelor’s or Master’s degree in IT or a related field
• English language proficiency at Upper intermediate (B2) or Advanced (C1)

Nice to have:

• Experience with Microsoft Power Platform (Power Automate, Power Apps) and Power BI for reporting or workflow automation
• Microsoft certifications such as: MS-102, MS-700, AZ-104, SC-200, SC-300

Odmeňovanie

• Salary
• 1 430 - 3 150 EUR/month
• 1 430 EUR/month
• Compensation varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience.