Customer Success Manager – US market, Bratislava

Internal Collaboration

• Work with product, marketing, and support teams to meet client needs.
• Conduct regular business reviews and identify new opportunities.

Client Satisfaction

• Ensure high client satisfaction by resolving issues quickly.
• Share insights and recommendations with senior management.

Continuous Learning

• Continuously improve product and technical knowledge through training and industry resources.

Benefity

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program – enjoy cooperation with your colleagues and get the bonus
• Long-term cooperation and celebrating each fifth-year cooperation anniversary with gifts
• CSR Events & team buildings – enjoy our values: accountability, partnership and expertise
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
• Use an e-shop with corporate benefits like travel, theatre tickets, books etc.
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growth
• Language courses
• 1 paid day off for volunteering – we are supportive of all charity ideas
• Meal contribution directly to your account

Požiadavky

• University education (Bachelor's degree)
• Educational specialization: Sales, Network, Information technology, Business
• English - Advanced (C1)
• 5 years of experience

Required Skills

• Experience in customer-facing roles, preferably in Account Management, Project management, Sales or Client Services.
• Telecom experience is required.
• Knowledge of telecommunication products and services (voice, data, internet, cloud services).
• Fluency in English, with proficiency in both verbal and written communication.
• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.
• Strong organizational, time-management, and workload management skills.
• Ability to work effectively under pressure, set priorities, and make quick decisions.
• Self-motivated, proactive, and detail-oriented.
• Strong team player with a commitment to excellence and a positive attitude.