Team Leader for AI Delivery and Operations (m/f/d)

As a Manager, you will lead service delivery operations while fostering an AI-first culture. You will ensure high-quality managed services, drive operational improvements, and support customers through AI-enabled service management. You are approachable, decisive, customer-focused, and results-driven.

Odmeňovanie

From 2 700 EUR/month

• variable component (base salary depends on seniority, experiences and qualification of the candidate)

Responsibilities

• lead, coach, and develop the service delivery team, driving performance and growth
• drive AI adoption across operations, delivery processes, and workflows
• promote automation and AI-enabled continuous improvement
• oversee end-to-end IT service delivery, ensuring SLA/KPI compliance and customer satisfaction
• maintain oversight of Application Management Services (AMS) and/or Infrastructure Management Services (IMS)
• manage operational performance, escalations, and service improvements
• act as the primary point of contact for key customers, building long-term trusted relationships
• engage with customers to understand business needs and identify opportunities for additional services and AI-driven solutions
• lead commercial discussions and negotiate project scope, pricing principles, and contract changes
• support account growth through upselling and cross-selling in cooperation with Sales and Delivery teams
• contribute to presales activities, tenders, customer presentations, proposals, and solution workshops
• support account farming and identify new strategic customer relationships and business opportunities
• ensure customer expectations align with delivery capabilities while maintaining profitability and service quality
• collaborate across teams to ensure successful delivery

What do we expect?

• 5+ years of experience in IT Service Delivery, Managed Services, or IT Operations
• solid understanding of AI technologies and experience driving AI change
• overview of IT service delivery knowledge of AMS and/or IMS
• strong leadership and people management skills
• experience leading digital transformation initiatives
• experience with AI tools / platforms (from provides e.g.: …).
• customer- and goal-oriented mindset with strong negotiation skills
• fluent in English and German
• nice to have: software development background