ESPC Service Agent (m/f)

Pracovné podmienky

• Place of work: Slovakia (job with occasional home office)
• Contract type: full-time
• Start date: 1.8.2026 or by agreement

Odmeňovanie

1 600 - 1 700 EUR/month The annual bonus is a non-guaranteed part of the overall compensation package. Whether it is awarded and in what amount depends on the company’s financial performance in the given financial year, as well as on the employee’s individual year-end performance review. For this position, the annual bonus can range from EUR 0 to the equivalent of 1 monthly salary.

Náplň práce

Plays a key role in the server infrastructure's seamless functioning through monitoring, maintenance, and troubleshooting responsibilities. An ideal candidate for this role would possess a good understanding of server systems, databases, monitoring tools, and the wide area networks. In addition, excellent communication and collaboration skills are paramount for successful collaboration within the team.

Job Duties:

• Work in 2-shift operations (7:30am till 6:00pm CET), following the 4-eyes principle.
• Execution of activities standard operating procedures (SOP´s) to support data center operations.
• Collaborate with other 2nd level support teams to remediate incidents.
• Perform regular checks and inspections of server systems and associated infrastructure, identify the potential issues and implement preventive measures, control and oversee server setup and dismantling procedures, ensuring seamless transitions with minimal downtime.
• Execution of activities standard operating procedures (SOP´s) to support data center operations.
• Actively participate in incident management, adhere to the established procedures and contribute to critical problem resolutions.
• Collaborate with other 2nd level support teams to remediate incidents,
• Record and process service tickets, ensuring prompt follow-up,
• Manage the server repair orders, coordinate the service providers and the suppliers.

Zručnosti

• General knowledge of server systems, databases, monitoring tools, and wide area networks: Windows Server Administration, Linux management, virtualization (VMWare).
• SQL, infrastructure/administration, and Microsoft SCOM.
• Basic knowledge about SAP R3 and SAP HANA, and Microsoft SharePoint (M365) infrastructure.
• Exceptional organizational abilities and adherence to established procedures, ensuring a well-structured and efficient work environment.