Customer Support Specialist with Czech (B2B Contract)

Odmeňovanie

Informácie o pozícii

Contract type: trade licence

Znalosti a predpoklady

Our ideal candidate:

• Ability to work independently and solve problems effectively;
• English proficiency at B2 level or higher;
• High self-organization, discipline, punctuality, and a sense of responsibility for the team;
• Focus on team results, with the ability to identify and resolve issues;
• Experience in customer support will be an advantage.

Minimum education required

• Secondary with school-leaving examination

Language skills

• Czech - Advanced (C1) or
• English - Upper intermediate (B2)

Náplň práce

• Handle complex inquiries from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (technical support, billing, customer support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and assist in resolving issues;
• Attend meetings with fleet partners, document key outcomes, and monitor task completion.

Čo ponúkajú

• Competitive compensation;
• Professional training and onboarding;
• Hybrid work format (3 working days per week in the Prague office required);
• Work schedule: Monday–Friday, 9:00 AM–6:00 PM;
• Opportunity for professional growth in a dynamic international company and to build a successful career.