Customer Service Specialist (m/f/d)

A global provider of products, solutions, and services for energy and data management in the automotive industry, with expertise in complex wiring systems and related components from development to production.

The role supports daily supply chain operations for selected customers. You will be in close contact with production sites, logistics partners, and customers, helping to ensure smooth delivery processes and accurate planning. This role is ideal for candidates who want to grow in customer service and logistics, gaining valuable experience in an international environment.

Zodpovednosti

• Supporting daily communication and coordination between production plants, logistics partners, ADC, and customers
• Processing customer orders and monitoring schedules against agreements
• Supporting inventory monitoring, cycle counting, and stock take activities in cooperation with ADC
• Escalating issues and supporting the resolution of deviations in delivery planning
• Assisting in the preparation of logistics concepts and supporting RFQ processes, including data collection and cost calculations
• Managing basic customer inquiries and logistics complaints under supervision

Požiadavky

• Education in Logistics, Supply Chain Management, Business Administration, or relevant work experience in customer service/logistics
• Experience in supply chain or customer service roles, ideally in manufacturing or automotive industry, for 2–3 years
• Basic knowledge of supply chain processes, including order management, inventory, and logistics flows
• Good analytical and organizational skills, willingness to learn and take on more responsibility over time
• Fluency in English, minimum B2 level, is mandatory
• French language skills are a strong advantage
• MS Office proficiency; first experience with ERP systems is a plus
• Team-oriented personality with a proactive and customer-focused mindset
• Flexibility to align your working hours with an international team, with a preference for availability during core business hours, typically around 9:00 AM–5:00 PM. Occasional flexibility for earlier working hours is possible
• Minimum education required: Secondary with school-leaving examination

Osobnostné predpoklady

• Care: You pay attention to details and ensure reliability in order processing and communication
• Goal-oriented mindset: You are motivated to support the team in achieving customer satisfaction and delivery reliability