Sr. Europe & META Inside Sales Support Representative with French language - Maternity backfill

Čo potrebujete na úspech v tejto pozícii

• Minimum 3 year working experience in similar position and/or proven track of succeeding in the role
• Fluent English (spoken and written) is a must
• Fluent French (spoken and written) is a mu
• Ability to work with various software packages (MS Office) – Advanced
• Experience with Sales processes and back office administration- nice to have

Soft skills

• Good communication skills
• Customer facing skills (both by phone and e-mail), Customer Satisfaction and Customer Escalation Management
• Ability to adapt to cultural differences
• Ability to work independently
• Ability to quickly grasp complex systems, procedures

Požadované vzdelanie

• nadstavbové/vyššie odborné vzdelanie
• vysokoškolské I. stupňa
• vysokoškolské II. stupňa
• vysokoškolské III. stupňa

Náplň práce

Are you a proactive, results-driven professional with exceptional communication skills and a passion for supporting sales operations and enhancing customer satisfaction? Do you excel in a fast-paced, dynamic environment where your efforts directly drive business success? If so, we want YOU to join our high-performing Sales Support Team!

As a Senior Inside Sales Support Representative, you’ll engage with Sales teams, Business Partners, and internal stakeholders to ensure smooth operations and exceptional customer experiences. You’ll tackle challenges head-on, take ownership of tasks, and work collaboratively to deliver prompt, high-quality solutions and optimize sales processes.

This person will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Business Partners (10%).

Your responsibilities will include:

• Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
• Onboarding of new tasks & tools to help to increase sales facing time
• Define efficiencies in our processes and tools and implement them
• Contract management (creation, validation, maintenance, etc.)
• Interlock with functional teams (pricing team, logistics, CF, COR team)
• Interlock with finance regarding approvals and credit note creation for returned goods
• Support of other administrative tasks related to ad-hoc tasks to assist sales productivity