Odmeňovanie
1 500 - 1 900 EUR/month
Information about the position
Job description, responsibilities and duties
We are looking for a skilled and experienced Application Support Specialist to join our international dynamic team. This role combines Level 2 application support for critical business platforms with hands-on administration of the KPP and MIC platforms.
You will ensure system stability, seamless integration, and adherence to GxP validation standards, acting as a key liaison between business stakeholders, IT teams, and third-party vendors to deliver efficient, validated, and compliant solutions.
If you are passionate about problem-solving, platform administration, continual improvement, and building strong client relationships, this opportunity is for you.
Key Responsibilities
Platform Support & Operations
Provide L2 application support for platforms (KPP and MIC), ensuring timely resolution in line with SLAs
Monitor platform health and integrations proactively to identify and resolve issues before they impact users
Manage day-to-day service requests, including report creation, user setup and access management, permission updates, and predefined data loads/validation, in alignment with security and compliance protocols
Triage and escalate incidents related to third-party applications to appropriate vendors or support teams
Resolve bugs, handle ad-hoc requests, and perform troubleshooting and testing to ensure system reliability
Troubleshoot integration issues and update APIs as required to maintain system interoperability
Collaboration & Continuous Improvement
Collaborate with IT, business stakeholders, and third-party technology partners to minimize disruption, ensure smooth platform operations, and align platform capabilities with business needs
Promote continuous improvement through DevOps automation and platform enhancements
Maintain and update GxP validation documentation to ensure all system changes meet regulatory and quality standards
Document all system changes and maintain configuration baselines for audit readiness
Support coverage
Standard working hours 09:00 – 17:00 CET
Employee perks, benefits
Referral bonus depending on level of person referred
Business mobile (also for private calls) and laptop
3 sick days per calendar year
2 extra days off for your wedding
Social events (team-buildings and team-dinners)
Budget for trainings & certifications
Free snacks & drinks in the office
Home Office upon agreement (or possibility to work from our office)
Flexible working hours
Ice Hockey ticket discounts
Supplementary pension scheme (the third pilar) contribution
Benefit card
On - calls paid beyond the law
Meal allowance beyond the law
Company bonus (based on company financial results)
