Customer Service Specialist

Odmeňovanie

• Salary starting from 1600 EUR/month gross based on qualification and professional experience.

Opis práce

Job description, responsibilities and duties

Zodpovednosti

• Communicaion with customers
• Orders processing ( questions regarding product types, quantities, deadlines, quality, technical changes and prices)
• Regular participation at (online) meetings with customers
• Ensurrance of correct data entry into ERP system including forecasts, delivery schedules
• Coordination of customer orders process with planning, purchasing and shipping (from order entry to shipping and delivery to the customer)
• Communication with Finance department (credit limits, customer payment discipline and overdue invoices)
• Participation in sampling process (new projects), internal and external audits
• Cooperation with Quality department (complaint procedures)
• Evaluation and compliance with KPIs

Zamestnanecké benefity

• Work in a stable international company
• Possibility of internal career growth
• Language courses at workplace
• Employees development focus
• Flexible working hours (37,5hours per week)

Požiadavky

• Candidates with education suit the position
• Secondary with school-leaving examination
• University education (Bachelor's degree)
• University education (Master's degree)
• English - Upper intermediate (B2)
• Microsoft Office - Skillful
• ERP system user
• Driving licence B
• Experience in the position/sector: Customer Service
• Number of years of experience: 2
• Strong communication skills
• Customer focus
• Analytical thinking
• Proactive and systematic approach