Senior Finance Analyst with German, AWS Account Receivable

Description

Finance Operations is looking to support our continued EU expansion within cloud infrastructure services. A successful candidate will be responsible for resolving billing issues, reconcile accounts and drive monthly collection targets in cooperation with our local sales and finance management.

Key job responsibilities

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Research, analyze and resolve the Customer’s inquiries and payment blockers
• Reconcile AR balances, manage and resolve every financial discrepancy between our and Customers’ accounts
• Earn customers’ and peers’ trust and build long-lasting relationship.
• Participate to cross functional and process improvement projects
• Create and implement standard operating procedures and process workflows. Analyze, recommend and implement process improvements
• Collaborate with the Global Finance Operations team, stakeholders and internal business partners in other world’s regions
• Timely report via weekly metrics and provide status updates on customers’ accounts and projects
• Participate in operational excellence activities
• Continually look at ways to improve the customer experience

A day in the life

• Prepare daily aging report
• Strategize the portfolio
• Fix the root cause and collect
• Work with internal and external stake holders for better resolution
• Provide visibility to the leadership

Basic Qualifications

• Fluent German & English
• Previous Account Receivables, Account Payable, Customer Care, or other customer facing work experience
• Extensive knowledge of Finance and Accounting
• Direct and concise communication skills
• Strong record of managing customers’ disputes.
• High level of punctuality and attention detail.
• Ability to stay focused while performing repetitive tasks for extended period
• Ability to take initiative, meet tight deadlines and prioritize workload
• Proficient in Excel

Preferred Qualifications

• Degree in Finance, Accounting, Business Studies or other directly related areas
• Experience with SQL and Business Intelligence tools
• Additional European language