What do you need to succeed in this opportunity
- Previous experience as a Business Analyst, Project Coordinator, Service Delivery Manager, Call Center Manager or similar role.
- Strong ability to read, interpret, and create reports.
- Skilled in creating clear business presentations.
- Excellent written and verbal communication skills, with the ability to simplify complex information.
- Experience in using AI for analysis.
- Project management experience, including task tracking and stakeholder coordination.
- Strong organizational skills, with the ability to manage multiple priorities independently.
- Self-driven, adaptable, and comfortable working in a fast-paced environment.
- Fluent in English; additional language skills are considered an advantage.
Required education
vysokoškolské I. stupňa
Jazykové znalosti
Anglický jazyk - Stredne pokročilý (B2)
What will you do
We are looking for a motivated Service Delivery Operations Professional to support our Premier Support team.
At this role you will be supporting the Call Center activities and Service Delivery Operations and focus on understanding, analyzing and driving KPI performance by interpreting dashboards and reports and creating clear business presentations, reports and action plans. Additionally, the role involves identifying and driving process improvements, as well as coordinating activities and projects between internal teams and stakeholders. If you have strong communication skills, project management experience, and a talent for making data easy to understand, we invite you to join our dynamic, international environment!
The ideal candidate has knowledge of commonly used concepts, practices, and procedures within service support functions. Experience with call center operations, service functions, and CRM will be considered a plus.
Key Responsibilities
- Analyze and interpret dashboards and reports to extract key business insights.
- Create clear, user-friendly reports and presentations for business stakeholders, translating technical and data-driven information into easy-to-follow business summaries.
- Understand the scope of various service initiatives and provide support to the Premier Leadership team to drive KPIs.
- Understand and familiarize with the main CRM, supporting the team by extracting information, supporting the creation of dashboards and views for further analysis or performance and backlog monitoring and collaborating with other teams on system integration.
