Czech or Slovak speaking Helpdesk Associate

Odmeňovanie

From 1 770 Ft/month Výhody vernostná karta, s ktorou ušetríte až 1200€ ročne na nákupoch Please note that you will receive your salary in HUF. Based on Hungarian legislation, following your six-month training period, you will be scheduled for shifts where you can earn up to an additional gross 100 000 HUF.

Náplň práce

Within Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

delivering efficient first-line support through issue triage and smart escalation management.

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalate contacts efficiently, where required, to minimize the impact on customers
• Work collaboratively with colleagues within the team, across the wider business and our partners
• Spot opportunities to improve the process for the business

Požiadavky

• Graduate/High school education
• Advanced Czech/Slovak language knowledge
• At least upper-intermediate English knowledge
• Nice to have Hungarian language knowledge
• Experience in Customer Service is an advantage
• Strong Computer Skills
• Experience with office applications

Benefity a pracovné podmienky

We know life is different for everyone, so open to flexible working conversations. You will spend around 60% of your time working from our offices or sites, and the rest remotely.

• You will be provided with a competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development