Community Management Coordinator - Social Media Specialist

Number of years of experience

• 3

Personality requirements and skills EXPERIENCE: A minimum of three years of progressively responsible experience in a multilingual, multicultural or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. Must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.

KNOWLEDGE: Must have comprehensive knowledge of the attitudes and communication preferences of target audience groups. Must understand the regional, demographic, ethnic, socioeconomic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping Slovak opinions and preferences. Must have strong online communications and analysis skills to identify and exploit engagement opportunities. Must understand the management of digital properties and online communities, including marketing and/or advocacy campaigns. Knowledge of trends in regional and international communications patterns and how they affect the Slovak communications landscape is required.

SKILLS AND ABILITIES: Analytic Skills: Must be able to perceive the emergence of new influencers and information consumption preferences to analyze the impact of evolving content formats and delivery channels and lead cross-section Mission analysis to modify approaches for enhanced outcomes.

Communication and Interpersonal Skills: Must have strong interpersonal skills to maintain Mission-wide collaboration and coordination on the use of digital tools and platforms to strengthen Mission diplomacy in the public sphere. Must have excellent customer relations, interpersonal, and cross-cultural communication skills and be able to engage the full range of Slovak priority audience groups through online engagement and Mission flagship digital properties. Must have excellent written and oral communication skills, including the ability to develop, write, and edit materials for digital dissemination in both English and Slovak. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Must be able to informally interpret between English and Slovak.

Management Skills: Strong organizational skills are required, including the ability to manage multiple engagement platforms at the same time and actively engage with the public simultaneously on those platforms; incorporate strategic content from all Mission offices and agencies; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement. Must be able to manage projects such as marketing, information, or advocacy campaigns, including associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content.

Technical Skills: Detailed knowledge of and the ability to build out and manage Mission flagship digital properties, including social media, website, and mobile platforms, and develop digital tools such as games and contests are required. Must be able to use photo and video sharing sites and editing software (e.g. social media platforms, AI tools), podcast creation tools, and other digital products are required. Must be fully adept at using audience analysis and analytic tools. Good keyboarding and data entry skills and excellent familiarity with electronic discovery tools, in particular the internet and AI, and standard information retrieval practices and procedures are required. Must have good numerical skills to be able to use and develop statistical analyses of audience segments and report on the impact of Mission digital outreach. Thorough, detailed knowledge of various computer software programs, specifically, and graphic design is required.