EMEA Customer Service Agent (Full-Time) - Italian Speaker

O pozícii

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience.

Zodpovednosti

• Work with customers to answer product information and resolve queries in a skillful and professional way.
• Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
• Communicate with customers via phone, email, chat and social media.
• Become an expert and brand ambassador for the brand.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with team members and supervisors to improve service quality.

Požiadavky

• Fluency in both Italian and English.
• A passion for helping customers.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with an eye for details.
• A strong professional and proactive approach to problem solving.
• Minimum education required: Secondary with school-leaving examination.
• English - Upper intermediate (B2).
• Italian - Upper intermediate (B2).

Odmeňovanie

Čo ponúkame

• Start Date: December 14th 2026.
• Contract: Fixed-Term (3 months with possibility to continue in the team).
• Full-Time: 40hrs per week.
• 6,60€/day meal voucher (132€/month).
• Performance Bonus: Up to €150/month based on KPIs.
• Commuting Allowance: €50 Monthly.
• Working Model: Hybrid 3 days office based per week.
• Training: Full-Time Training for 2 weeks - Office Based 9 AM to 6 PM.