Premier L2 Support Specialist

What do you need to succeed in this opportunity

• Advanced knowledge of Windows OS and Microsoft products in customer environments.
• Proven ability to troubleshoot hardware issues across various devices, including IoT.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Demonstrated excellence in customer service with empathy and ownership.
• Advanced problem-solving using structured methodologies and effective task prioritization.
• Quick learner of new technologies, tools, and processes.
• Business-fluent in English for global customer support.

Vzdelanie

• vysokoškolské I. stupňa

Jazykové znalosti

• Anglický jazyk - Pokročilý (C1)

Čo budeš robiť

You will work within Premier Technical Support team, interacting with the Product & Quality teams, Delivery Partners and corporate customers to identify fault trends & technical fixes that lead to resolution plans within the client product (notebooks, desktops & tablets) install base. This activity will include working on escalations from Premier Technical support teams as well as specific cases identified by the quality and Resolution Management teams. You will also act as a Technical Mentor to the Support Technicians.

Your Key Responsibilities:

• Provide advanced technical support
• Mentor junior technicians.
• Act as the primary contact for high-priority customer escalations, ensuring timely resolution.
• Accurately document technical actions and customer interactions.
• Engage proactively with customers during onboarding, service reviews, and regular check-ins.
• Communicate complex technical topics in a simplified manner for diverse audiences.
• Collaborate with TAMs, TSMs, and other teams to drive service improvements.
• Identify and escalate recurring/systemic issues to support long-term solutions.
• Deliver knowledge transfer sessions to internal teams and customers.
• Support service quality initiatives by acting on customer feedback.

Odmeňovanie

Salary offer (gross): Od 3 100 EUR/mesiac

Base gross monthly salary from 3 100 EUR , depending on experience + variable part 12% of your annual earnings

Pracovný režim a typ zmluvy

• (Pozícia umožňuje občasnú prácu z domu)