IT Service Management Lead

Odmeňovanie

3 200 - 5 300 EUR/month For Slovakia the base salary range for this position is between EUR 3,200 and EUR 5,300 per month (for a full-time role). The specific salary offered considers: the requirements, scope, complexity and responsibilities of the role, the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience. In addition to your base salary, offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of policies and your employment contract.

O tíme

You will be joining the Finance Close Management & Operations team — a dynamic, cross-functional group that sits at the heart of how our organisation plans, executes, and governs its financial close and operational excellence agenda.

The team connects and bridges a broad stakeholder community to ensure closing plans are realistic, agreed, and well understood. During the close, we ensure stability, keep all stakeholders informed on status, and intervene and escalate issues where necessary to protect the integrity of the process.

Beyond the close, we support and drive operational excellence across D&T Finance and D&T Group Functions — ensuring robust processes are in place to capture knowledge, operate efficiently, and deliver real value. We also play a key role in audit readiness and execution: driving improvements to the ICOFR control landscape, preparing stakeholders with high-quality documentation, and supporting both auditors and product areas throughout the audit process.

Zamestnanecké výhody

• Attractive performance-based bonus
• Ultra flexible working time in a hybrid setup, allowing you to work from home up to 50%
• Health & wellbeing program, including massages and sport activities
• Sessions with a psychologist and health check-ups directly at the workplace
• Modern office spaces in an attractive location (fun room, relaxation room, music room)
• Vivid community life (running club, book club, art club, and many others)
• 5 additional days of holiday
• 6 sick days and extra sick leave support
• Day off dedicated to volunteering
• Lunch allowance fully paid.
• Pension contribution
• Life insurance (fully covered)
• Learning and development opportunities
• Legendary summer event
• Public transport benefit
• Multisport card and corporate discounts

Požiadavky pre zamestnanca

University education (Bachelor's degree) University education (Master's degree) Postgraduate (Doctorate)

Language skills

• English - Upper intermediate (B2)

Personality requirements and skills

• You are a confident, credible operational leader who knows how to get things done in complex, matrixed environments. You bring a strong sense of ownership and accountability, communicate with clarity and impact, and are equally comfortable in a boardroom conversation and a detailed vendor performance review. You balance commercial sharpness with a collaborative spirit, and you're energised by the challenge of transforming how IT operations work — not just maintaining the status quo.
• We are looking for candidates who meet these requirements:
  • Strong, proven experience in IT service management, IT operations, or service delivery leadership — with a track record of managing strategic vendors or outsourced IT service providers.
  • Good working knowledge of ITIL practices — particularly incident management, problem management, change management, service reporting, and continual service improvement.
  • Solid financial and commercial acumen — including hands-on experience with vendor negotiations, cost management, invoice validation, budget tracking, or commercial governance in an IT context.
  • Experience leading or participating in operational transformation initiatives — including process improvement, automation, or service management simplification.
  • Demonstrated ability to manage and influence geographically distributed teams — including offshore or nearshore delivery models.
• These are additional nice to haves:
  • Experience with AI-powered operations, AIOps, predictive monitoring, or digital operations transformation.
  • Familiarity with ServiceNow or similar enterprise ITSM platforms.
  • Experience in large, complex, matrixed enterprise environments.
  • Knowledge of managed services contracts, SLAs, operational performance metrics, and vendor scorecards.
  • ITIL certification or equivalent formal service management qualification.
  • Comfort navigating financial closing cycles and supporting finance-related operational governance.
  • Strong analytical and problem-solving skills with the ability to turn data into actionable operational insight.