IT support

Náplň práce

• Maintain an accurate inventory of all HW IT assets

• Track asset lifecycle including procurement, deployment, relocation, and disposal

• Ensure proper labeling and documentation of equipment across office and production areas

• Provide first- and second-level technical support to end users

• Diagnose and resolve issues related to hardware, software, network access, and user accounts

• Install, configure, and maintain user devices (PCs, laptops, printers, mobile devices)

• Support users in production environments, ensuring minimal disruption to operations

• Manage service requests and incidents through ticketing systems, ensuring timely resolution

• Deliver basic user guidance and training on IT tools and best practices

• Ensure adherence to internal IT policies, standards, and procedures including all ITIL processes using Service management tool

• Manage user access rights in line with security policies (joiner/mover/leaver processes)

• Assist with audits by providing documentation and evidence of compliance

• Maintain documentation of systems, processes, and configurations

• Promote security awareness and ensure compliance with data protection requirements

• Participate in IT and digitalization projects

• Support implementation of new systems, upgrades, and migrations

• Identify opportunities for automation and efficiency improvements

Odmeňovanie

• od 2 000 EUR/mesiac, finálna výška mzdy závisí od skúseností kandidáta

Zamestnanecké výhody, benefity

• Contribution to DDS III. pillar
• UP Balansea Card
• UP Benefia Card
• UP Cafeteria with selection
• Meal allowance of 5.12 €
• Professional training and development
• Flexible working hours
• Great team and support
• Strong social program
• English language teaching
• Flexible working conditions

Požiadavky na zamestnanca