Typ úväzku
full-time
Podmienky
Please note, this is a fixed - term maternity cover position with a duration of two years.
Odmeňovanie
From 1 770 Ft/month
Výhody
zamestnanecká karta, s ktorou ušetríte až 1200€ ročne na nákupoch v
Please note that you will receive your salary in HUF.
Based on Hungarian legislation, following your six-month training period, you will be scheduled for shifts where you can earn up to an additional gross 100 000 HUF.
Vaše úlohy
Join our team as an IT Helpdesk Level 1 Associate, delivering efficient first-line support through issue triage and smart escalation management.
Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
Deliver a great colleague service experience
Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
Escalate contacts efficiently, where required, to minimize the impact on customers
Work collaboratively with colleagues within the team, across the wider business and our partners
Spot opportunities to improve the process for the business
Pracovná náplň tímu
Within Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.
Požiadavky
Graduate/High school education
Advanced Czech/Slovak language knowledge
At least upper-intermediate English knowledge
Experience in Customer Service is an advantage
Strong Computer Skills
Experience of using MS Office (Excel, Word & Power Point)
Benefity a pracovné podmienky
We know life is different for everyone, so we are open to flexible working conversations.
You will spend around 60% of your time working from our offices or sites, and the rest remotely.
Annual private healthcare package
Performance-based annual bonus
Minimum of 25 paid leave days per year
We will provide you with:
Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian store)
Solid Business Background with more than 100 proud years of company history
We are a Great Team and we are not fond of any formalities here
Modern Office with great location (e.g.: free parking)
Flexible working policy
