Product Owner - Criminal Justice and Law Enforcement

• Own end-to-end delivery for one or more modules within the Criminal Justice Cluster.
• Become a trusted SME for sales, marketing, and customer-facing teams on your assigned solution scope.
• Become an expert in criminal investigation processes.
• Improve how the cluster captures requirements, tracks delivery, and enables go-to-market — leaving the process better than you found it.
• Contribute customer and market insights upstream to shape the next iteration of the roadmap.
• Represent solutions in customer workshops, demos, and selected industry events alongside presales and marketing.

What You'll Help Build

We build biometric technologies for Governmental Phygital Identity, Elections, Criminal Justice, Border Control and Passenger Facilitation, and secure Identity Verification in 80+ countries. Our solutions have reached over a billion people.

Your work here won't get lost in a backlog; it'll ship to law enforcement agencies that use it to solve real cases.

We're a small team, so your ideas reach production fast. From day one, you'll be the connective tissue between a Senior Solution Manager's vision, engineering's delivery, and the revenue team's pipeline.

About You

You enjoy turning customer needs and product direction into clear requirements and working software. You are interested in how technology supports criminal investigations and law enforcement, and keen to build your expertise in this domain.

You see a product as a complete user experience, not just a collection of features. Together with the Solution Manager, you help develop a clear product vision and translate it into consistent delivery decisions. You take ownership of your product scope and care about how it works, how it looks, and the value it brings to users.

You approach product development as a partnership with Engineering. You listen, ask thoughtful questions, and work through trade-offs together, respecting the expertise and responsibilities of both Product and Engineering. You bring structure to complex problems, communicate clearly, and follow through.

Qualifications

• Practical experience in product ownership or product management, ideally as a Product Owner in an IT company with established engineering teams and agile delivery processes. Relevant experience in business analysis combined with responsibility for product delivery is also welcome.
• Ability to translate customer needs and roadmap priorities into clear epics, user stories, and testable acceptance criteria.
• Practical understanding of product management and agile software delivery, including backlog refinement, prioritization, sprint planning, and evaluating whether delivered changes address user needs.
• Ability to understand software architecture at a high level, including key components, APIs, integrations, and dependencies, and discuss requirements and trade-offs with engineers. Hands-on development experience is not required.
• A collaborative approach to working with Engineering: shaping solutions together, staying open to technical feedback, and recognizing which decisions belong to Product, Engineering, or require joint agreement.
• Ability to consider the product as a whole and keep individual features aligned with its direction, user workflows, and a consistent user experience.
• A strong sense of ownership, with attention to product quality, usability, and how the delivered solution performs in practice.
• Strong organizational and communication skills, with the ability to track dependencies, raise risks, and keep stakeholders aligned.
• Ability to draw on previous experience to suggest practical improvements to how we discover needs, define requirements, prioritize work, and deliver software.
• Clear written and spoken English for working with international colleagues, partners, and customers.
• Willingness to learn about criminal investigation workflows, biometric identification, and the operational needs of law enforcement agencies.
• Willingness to travel occasionally for customer meetings, workshops, conferences, and exhibitions.

Nice to Have

• Exposure to criminal justice, law enforcement, public safety, or other government technology projects.
• Familiarity with biometrics, such as fingerprint or face recognition, or Automated Biometric Identification Systems (ABIS).
• Experience supporting customer demos, proofs of concept (POCs), tenders (RFPs), or presales activities.
• Experience with software that involves complex user workflows, data analysis, or integration with external systems.
• A UX-oriented mindset, supported by experience gathering user feedback, collaborating with designers, or translating usability findings into product improvements.
• Awareness of the importance of data protection, access control, and auditability when working with sensitive information.
• A hands-on approach to exploring ideas through prototypes, demo scenarios, or AI-assisted tools.
• Proficiency in French, Spanish, or Portuguese to support collaboration with international customers and partners.

You do not need to be a criminal justice or biometrics expert on day one. We value practical product experience, sound judgment, a collaborative mindset, and a willingness to learn.

Interview Process

Introduction Stage

• Recruiter Screen [30 min] — An introductory conversation about your experience, motivation, and expectations.

Team Interview Stage

[max. 2 hours]

• CV Deep Dive Interview — A discussion of your experience in product ownership, software delivery, and collaboration with Engineering.
• Take-Home Assignment Presentation — Present your proposed solution to an assignment shared in advance.
• On-Site Task — Work through a practical product scenario with us, demonstrating how you clarify requirements, respond to new information, and collaborate on a solution.
• Feedback & Review — Discuss feedback, reflect on your approach, and ask questions about the role and team.

We will provide the necessary domain context for both tasks; prior criminal justice or biometrics expertise is not required.

Final Stage

• CARES Interview — A conversation with our CARES committee to explore alignment with our values: Collaboration, Accountability, Respect, Excellence, and Shared Mission.
• Reference checks & background verification.

We encourage candidates to request additional conversations with anyone they would like to meet, including our engineering leads, Senior Solution Manager, or members of the sales and presales teams.

Requirements for the employee

• University education (Bachelor's degree)
• English - Upper intermediate (B2)