Customer Service Representative

Odmeňovanie

Fixed salary 1550 EUR gross/month + additional pay based on worked weekends and bank holidays according to law.

Information about the position

Job description, responsibilities and duties

• Maintaining Customer Profiles in CRM system.

• Identity Verification.

• Fraud monitoring and transaction disputes activities.

• Providing customers with the Balance, Transactions reports and Statements.

• Online Services queries.

• Identifying Account types and Credit limits.

• Card and Pin related queries.

• New Applications queries.

• Issues and complaints escalation.

• Address customer’s concerns regarding the product via calls and emails.

• Identifying the opportunities for cross-selling (not mandatory, incentive bonus if successful).

• KYC activities.

Employee perks, benefits

• Working for one of the best international lifestyle management companies.
• Career growth.
• 25 vacation days.
• Exclusive discounts for flight tickets/ hotel deals when booking a personal vacation.
• Working in family environment.
• We love dogs in our office, if you'd like to bring yours in :)
• Fun teambuildings.
• Other company benefits.

Information about the selection process

Shift Schedule:

• Rotating shift 5days/week
• 3 shifts from Monday to Sunday
• 07:00 – 15:45
• 09:15 – 18:00
• 13:15 – 22:00

Requirements for the employee

• University education (Bachelor's degree)
• Educational specialization: Finance, Banking, Lifestyle Management, Concierge, Travel
• English - Advanced (C1)
• CRM (Customer Relationship Management) - Skillful
• Experience in Banking, Finance, Lifestyle, Luxury brands, Hospitality, HNWI
• 1 year of experience
• Customer-oriented person with a “can do“ attitude and ability to ask the right questions.
• Experience in the customer service industry.