Delegated Underwriting Authority Tower Lead

Information about the position

What sets us apart is our people. We cultivate a collaborative, high-impact culture where initiative and creativity are valued. We believe innovation thrives where everyone feels they belong and can contribute.

Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services.

The purpose of this role is to manage and operate the Outsourced (Offshore) Delegated Underwriting Authorities (DUA) team based in Bratislava. Conduct project work in line with the Delegated Strategy established and set by the Head of Delegated Underwriting, problem case resolution and acting as a subject matter expert to the business within your areas of operation.

Delegated Underwriting Authority team play a pivotal role in supporting the client’s DUA function, both in conducting daily activities and leading key projects which drive change and efficiencies within the client’s Delegated Underwriting Operations. This role reports into CoE Director and supports the client’s Delegated Governance and Oversight Manager and Head of Delegated Underwriting.

Work arrangement: occasional home office.

Key Responsibilities

Client-facing

• Oversee and coordinate core day to day DUA activities using your technical knowledge.
• Maintain and build core relationships including face to face and remote stakeholder management between internal and external stakeholders, drilling down from expertise from function across the business (including claims, finance, compliance, legal and CES).
• Ensure regular alignment with appropriate client teams to ensure understanding of relevant line(s) of business(es) supporting where required with technical knowledge.
• Regular engagement with Underwriting teams to discuss the operation performance of their Coverholders.
• Act as the main escalation point for client(s) stakeholders.

Team Management

• Day to day instruction, support and management of work as CoE DUA Team Lead. Acting as the main point of contact for any queries, allocation and management of tasking within the team and setting objectives which align to the strategy.
• Day to day oversight and management of the 3rd Party Cover holder Audit process, peer reviewing the teams work in line with internal controls, build on ways of improving the process and ensuring that reports and recommendations are reviewed and closed off-line with our suite of SLA’s.
• Ensure Client stakeholders’ support around the IT Security Audit process.