Country Deployment Lead (f/m/d) for EMEA

Odmeňovanie

From 3100 EUR brutto/month + VAR* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Popis práce (zodpovednosti)

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Position: Country Deployment Lead (f/m/d) Unity Program is one of the most prominent programs of SHS CS and its mission is to create one global platform to host a harmonized, state-of-the-art customer service process, seamlessly integrated into our company’s IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within the next years is also part of the program’s mission, making it a truly strategic initiative for our company’s success.

Your tasks and responsibilities:

• Accountable to analyze the fit/gap to the global program template as well as mark and bring forward any local / regulatory requirements that might have been missed.
• Country specific testing (Localizations only). This may include some E2E involvement with SAP & other system in the landscapes: ensure planning & execution in alignment with Test Management
• Change Management, Quality & Compliance - Responsibility for all change management activities required for the country deployment together with the OCM Lead, Responsibility for quality, regulatory, and compliance-related topics at country level (some guidance/input will be provided from central program team)
• Governance & Decision‑Making - Ensure country-level deployment governance, Prepare and support Go‑/No‑Go and go‑live decisions
• Cost Planning & Controlling - Local deployment costs are timely planned & accrued and actuals are managed for the duration of deployment engagement. This to be in alignment & coordination with Program Controller
• Risk management & Stakeholder management - You are the ambassador & SPoC for Local resources. As such you will triage risks, issues, concerns, dependencies etc. and alert Program PL & PMO should the situation necessitate to enable intervention / assistance. You engage with the business in finding correct DDO topic owners as needed.
• Cutover & Hypercare - You will plan and ensure Cutover execution of all Local activities to ensure business continuity and readiness for transition & adoption and triage Hypercare incidents, you will ensure country-level deployment and governance
• Requirements, Development & Satellite Systems - Identification and coordination of country-specific requirements for the solution​, Identification and coordination of all relevant satellite and surrounding systems​