Front Office Agent

Odmeňovanie

Monthly remuneration is composed of 1200,00€ basic tariff (gross) + 200,00€ gross variable part. Rich incentive program based on individual performance and fulfilment of hotel business targets gives opportunity to earn extra money each month (+100€-400€) on top of salary.

Overall salary depends on professional performance: it is further extended by weekend/bank holiday/night work incentives, loyalty program incentives and positive review mentions incentive.

Every positive review with your name mentioned directly is worth a considerable financial incentive.

The variable sum of 200€ gross each month is based on attendance, willingness to support FO operations when needed, overall performance and fulfilling professional tasks including professional education and e-learning. There is a possibility to work extra shifts, reflected in overtime incentives incl. overtime bonus.

Informácie o pozícii

A warm welcome, a happy smile, a positive attitude and a natural host. Our receptionists are the face of our hotels, and they know that our guests are number 1.

Key Responsibilities

• Welcomes customers to the hotel and responds to customer requests
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
• Handles incoming guest room reservations
• Is aware, at all times, of current room status and room availability
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Insures all guests establish credit upon check-in
• Monitors customer accounts to insure adherence to hotel credit limits
• Identifies and records special billing instructions and notifies accounting
• Completes shift closing accurately
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Handles difficult situations effectively
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
• Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

Requirements

• Fluency in the English language, any additional language is an advantage, the Slovak language is a must as well