Application Linux Support Specialist (L2/L3) (Team-lead opportunity) m/f

Odmeňovanie

1 800 - 3 000 EUR/month (depends on seniority of candidate) + bonuses in range of 5-25% based on performance). Information about the position Job description, responsibilities and duties We are looking for experienced L2/L3 Support Specialist m/f. Responsibilities:

• Provision of remote support for our customers with maintenance contract
• Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action
• Cooperating with the developers, authors of the code, smart people with a lot to learn from who care about the customers
• Remote deployment of hotfixes on customer systems
• Remote update of our software on customer systems
• Advising end users in using our products

Employee perks, benefits

• Flexible working hours
• Opportunity to travel abroad
• Company events
• Fruit, cafeteria
• Attractive financial bonuses

Requirements for the employee

Minimum education required

Secondary with school-leaving examination

Personality requirements and skills

• Team player: must be able to effectively communicate within entire company: fellow supporters, developers, testers and management
• Problem solving skills: some issues are straight-forward. Most require putting several pieces of information together
• Positive approach to customers: not all customers are alike. We treat all with equal level of responsibility and professionalism
• Attention to details: it’s what distinguishes good and great products
• Interested in continuous learning: out software evolves at a rapid pace. We’re trying to keep up
• Reliability and responsibility: we believe these to be key values of any professional engineer
• Excellent command of Linux shell and tools (file manipulation, text processing and filtering)
• Very good command of spoken and written English
• Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP
• Working knowledge of at least one of the following:
  • hardware installation (industry standard rack servers and equipment, cabling, server technologies)
  • high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar)
  • network applications based on open-source technologies (firewall, mail server, fileserver, …)