Process and Quality Manager for Billing - Mass Market

We are looking for an experienced and detail-oriented Process and Quality Manager for Billing to join our team and take ownership of data protection and compliance across our IT systems.

In this role, you will act as a key business-side partner, ensuring that all systems meet strict data protection, security, and regulatory requirements throughout their entire lifecycle — from development to daily operation.

Contract type full-time

Start date ASAP

Úlohy

• Responsible on the business side for ensuring data protection compliance for assigned IT systems in accordance with Group policy throughout the entire system lifecycle, from development to operation
• Ensuring compliance with all relevant data protection, security and compliance requirements and processes (e.g. Privacy and Security Assessment, IRON procedure)
• Regularly review the alignment between the data protection policy and the works agreement and ensure that system documentation is up to date and complete.
• Ensure the appointment of a technical system owner and regularly monitor the proper performance of duties
• Providing technical and content-related support for the works council co-determination process
• Ensuring up-to-date knowledge of IT systems, user groups, and relevant information security and data protection risks. This also includes knowledge of deletion and archiving requirements
• Collaboration or management of projects related to our business.

Čo od vás očakávame

• Candidates with education suit the position
• University education (Bachelor's degree)
• Language skills
  • German - Advanced (C1)
  • and English - Upper intermediate (B2)
• Personality requirements and skills
  • University degree (Bachelor or Master) in business administration, information technology (IT) or finance
  • 1-2 years background in billing processes or finance preferred
  • Good understanding of billing, with a background in economics and financ
  • User experience with management information systems / reporting systems
  • Ability to understand the entire Order-to-Cash process, including customer service, billing, payment, and collection
  • German (fluent) and English
  • Analytical, communication and organizational skills
  • Ability to understand end-to-end process
  • Detail oriented problem solving skills as well as being able to employ critical thinking and time management