CZ/SK+HU Speaking Customer and Colleague Engagement Centre Associate (Maintenance)

Náplň práce

The role involves being a supportive team member who handles maintenance-related inquiries from employees in the Czech Republic, Slovakia, and Hungary. You will act as the main point of contact and manage support tickets in collaboration with Level 2 resolver teams.

• Provide support to colleagues
• Troubleshooting, delivering great service experience
• Forwarding maintenance issues to subcontractors
• Take ownership of the issue
• Escalate contacts efficiently
• Please note this position requires working in shifts to support stores 24/7

Požiadavky

• Graduate/ high school education
• Advanced Czech or Slovak language skills
• Advanced Hungarian language skills
• Intermediate English knowledge
• Experience in Customer Service is an advantage
• Basic Computer Skills
• Experience in using MS Office (Excel, Word & PowerPoint)

Benefity

• Annual private healthcare package
• Minimum of 25 paid leave days per year
• Career growth opportunities in 3 markets as one Central European business
• Solid business background with more than 100 proud years of company history
• Great team and no formalities
• Modern office with free parking
• Flexible working policy (e.g.: home-office)
• Relocation bonus when permanently moving

Odmeňovanie

• From 1 600 EUR/month
• Competitive compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian store)
• Performance-based annual bonus
• Language allowance: gross 80.000 HUF/month language bonus along with your salary
• zamestnanecká karta, s ktorou ušetríte až 1200€ ročne na nákupoch