Who we are looking for
Join a newly established Finance Operate business line, offering outsourcing services to global corporate clients. Be part of a dynamic team in Bratislava.
Secondary education degree or adequate professional experience focusing on Collections/Customer care/Sales
1 year of experience in the Collections / Customer care / Sales department
or relevant education
Advanced MS Office skills
B2/C1 level of
English and Spanish
Analytical skills.
Willingness to develop and learn
Collaborative team player with good communication skills
Customer and result oriented personality with proactive attitude
Yellow Belt Certified - advantage
EU Passport
Your future role
Seeking a proactive member of Collections operations team within Order To Cash function, ensuring automated controls on business revenues and sale costs. The Collections Specialist will support the collections department, ensuring optimal cash flow and minimizing risks associated with past due accounts. This role requires the ability to implement innovative solutions to enhance collections practices.
- Handling collections management for portfolio of the most complex customers and sensitive accounts, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters (in line with pre-defined collections strategy)
- Analyzing customer non-payment reasons, recording them int he relevant collection tools, collaborating with local branches on recurring issues and proposing actions to remove root causes
- Registering customers’ disputes for the assigned portfolio of complex and sensitive customers, as well as doing follow-up for disputes submitted to her/him from lower levels (from Analysts Collections and Collections Coordinators)
- Process customers’ claims for refunds for the assigned portfolio of complex and sensitive customers.
- Support Cash Application teams by contacting assigned complex and sensitive customers, and clarifying with them allocation details for received and for unallocated credit notes.
- Support Cash Application by research of more complex and complicated cases by doing customer account reconciliation, and clarifying it with the customers.
- Propose complex and sensitive cases for write-offs, going legal and/or submitting the case to external collections agencies if cases are not collectible by early collections methods.
- Bad debt reserves follow-up with country finance controllers, and preparing bad debt manual journal posting.
