Solutions Consultant with Slovak and English

Jazyk: angličtina a slovenčina.

Join with Slovak and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

Náplň práce

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Odmeňovanie

Zamestnanecké výhody, benefity

• Flexible contract conditions (temporary employment)
• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Požiadavky na zamestnanca

Pozícii vyhovujú uchádzači so vzdelaním

• stredoškolské s maturitou
• nadstavbové/vyššie odborné vzdelanie
• študent vysokej školy
• vysokoškolské I. stupňa
• vysokoškolské II. stupňa
• vysokoškolské III. stupňa

Jazykové znalosti

• Anglický jazyk - Pokročilý (C1)
• Slovenský jazyk - Pokročilý (C1)

Osobnostné predpoklady a zručnosti Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service