Accounts Receivable Collections Supervisor

Job description

Purpose of the role is to oversight and maintenance of Credit/Collection operations within an assigned territory to increase sales volume, maximize cash flow, contribute to the profit and stability of the organization, provide for prompt turnover and adequate protection of the organization’s investment in Accounts Receivable, while maintaining the highest level of Customer Satisfaction.

Key responsibilities

• Leading a team of AR Collections Specialists for UKI, Iberia and CEE region.
• Cooperation with Credit team on credit Investigations with an emphasis on financial statement analysis.
• Recommend or establish credit lines and approve payment terms for new and existing accounts.
• Leading regular reviews of analysis of customer accounts and monitoring lists of open balances, delayed payments and other divergences performed by collectors.
• Leading the preparation and distribution of customer account statements and dunning letters in coordination with established Account Receivable schedules in accordance with policies and procedures as assigned by specific role definition.
• Ensure timely collections and reconciliation of A/R for assigned region.
• Working with collectors to interface with internal and external customers to resolve any deduction related issues & improve process to prevent reoccurrence.
• Communication with Sales, Finance and Operations to resolve all related business matters and discuss status of customer accounts, keeping the Sales Organization and Management advised of any escalated action to be initiated on delinquent, disputed and over credit line accounts.
• Recommend Accounts for Collection / Legal Action when appropriate.
• Report on Cash Commitments on a regular basis.
• Coordinate daily activities and assign tasks to the team members, monitor their timely execution and support the team to resolve issues.
• Provide regular feedbacks on the performance and suggest improvements if required.
• Cross-train with personnel in other functional areas, as required.
• Support and train team members and work on individual development.
• Provide support with audit.
• Work on other assigned activities and projects

Benefits

• Professional development and possibility to grow within a newly established Shared Service Center
• Fully paid meal vouchers 7,70 Eur per working day
• 3 Health and Wellness days per year
• Fully paid sick leave up to one month
• Contribution to dental care up to 150 Eur per year
• Pension Contribution after 1 year
• Classes of foreign languages
• Access to Multisport card
• Referral Programe Bonus up to 1200 Eur
• Employee Assistance Programe
• Social events
• Refreshment in the office – coffee, tea, water, fruit on Wednesdays
• Yearly performance-based bonus

Requirements

• Advanced excel skills required.
• Proficient in English language.
• Spanish language is an advantage.
• Experience with Accounts receivables.
• Knowledge of PowerPoint, SharePoint, Microsoft Dynamics, and ERP systems preferred (Sap 4 is an advantage).
• Proficient in large automated accounting and reporting systems, including data extract and report compilation.
• Excellent working knowledge of internal controls procedures.
• Strong analytical/problem solving skills.
• Working knowledge and experience in customer service processes preferred.
• Experience working with customers to resolve billing issues and discrepancies.
• Proven track of record of team leadership experience minimum 3 years.
• Candidates with education suit the position
• Secondary with school-leaving examination
• Follow-up/Higher Professional Education
• University education (Bachelor's degree)
• University education (Master's degree)
• English - Upper intermediate (B2)
• Number of years of experience 3