IT Operational Process Expert

Pracovné podmienky

• Pracovný pomer: plný úväzok
• Režim práce: Denný

Odmeňovanie

Od 3 100 EUR/mesiac * The advertised salary represents the minimum guaranteed base salary for this position. The final offer will be determined individually, based on the candidate’s experience, skills, qualifications, and overall fit for the role.

What will you do?

• Take ownership of Change Management activities in line with processes and internal rules.
• Coordinate day-to-day change activities, including logging, validation and maintenance of change records in the ITSM tool.
• Monitor the lifecycle of changes and support their timely, quality-compliant closure.
• Support high-priority incidents and contribute to Problem Management activities.
• Provide operational support for Request Management workflows and identify process improvement opportunities.
• Monitor ticket aging, queue health and follow up on pending actions.
• Communicate with stakeholders, escalate risks when needed and support adherence to internal SLAs.

What do we expect?

• University degree, preferably in IT, business, economics or a related field.
• Min. 3 years of relevant experience in IT service management, IT operations or process coordination.
• Strong practical experience with Change Management and Incident Management, including knowledge of ITIL principles, ITSM tools and related IT service management processes. ITIL Foundation certification (v4 or v5) is considered an advantage.
• Generic hardware and software knowledge, including business-related applications and corporate governance tools.
• Strong analytical thinking, structured approach and the ability to actively identify, propose and drive process improvements.
• Excellent communication, stakeholder management, influencing and negotiation skills.
• Upper-intermediate English; Hungarian language skills are an advantage.
• Proactive, responsible and quality-oriented approach in an international environment.

What do we offer?

• Christmas bonus of up to 96% of the monthly base salary
• Additional time off: sick days and extra leave for single parents caring for children under 15
• Monthly contribution to supplementary pension savings
• Contribution to group life and accident insurance
• Fixed monthly allowance of €66.50 and an additional €66.50 per month for flexible benefits through a cafeteria system