Command Center Specialist

Odmeňovanie

1 600 - 1 700 EUR/month €1,600 - €1,700 gross/month + night/weekend/holiday surcharges.

Popis pozície

You will join a small, well-balanced team providing first-class services to customers across Europe. If you are reliable, detail-focused, and a good communicator in English with great keyboard skills, we will be happy to hear from you.

Zodpovednosti

Management of command center activities in 24/7 operation include:

• Monitoring of IT services
• 1st level support and troubleshooting assistance
• Incident tracking and escalation
• Communication with internal and external clients
• Communication with vendors and schema (VISA, MasterCard)
• Reports creation and other tasks required by daily business
• Working in 12hrs shifts

Zamestnanecké výhody

• Hybrid way of working ( 60%home office)
• Contribution to pension plan
• 3 paid sick leave days per year
• Benefits package
• Multisport card
• Long term career development
• Hard & Soft skills trainings

Požiadavky

Minimum education required Secondary with school-leaving examination

Language skills English - Upper intermediate (B2)

Other knowledge Microsoft Excel - Advanced

Personality requirements and skills

• IT infrastructure overview and technical literacy
• Practical experience with IT monitoring services (helpful but not required)
• Highly professional communication skills (spoken, written)
• Strongly client and service delivery oriented
• Self organized, attention to details, ability to multi-task
• Works independently but also effectively as part of team
• English is a must
• Italian is advantage

Candidates with education suit the position Secondary with school-leaving examination Follow-up/Higher Professional Education University education (Bachelor's degree) University education (Master's degree) Educational Specialization Technical or Business

Language skills English - Upper intermediate (B2) and Slovak - Advanced (C1)

Other knowledge Microsoft Word - Skillful Microsoft Excel - Skillful