L2 Support Engineer Veeva Applications

Job details

• Contract type: full-time
• Start date: ASAP
• Job with occasional home office

Job description

Hello, We are looking for a new team member. Your responsibilities on this position would be:

Responsibilities

• Provide L2 application support for life sciences platforms including: CRM, MedComms, eTMF (electronic Trial Master File), CTMS (Clinical Trial Management System), RIMS (Regulatory Information Management Systems), Safety / Pharmacovigilance systems
• Act as an escalation point for incidents and service requests from L1 support and end users
• Analyze application issues related to configuration, integrations, data, security, and user access
• Perform minor configuration changes, data fixes, and operational support activities in line with SOPs and change management processes
• Coordinate with L3 support and other third-party vendors for complex defects or platform issues
• Support release activities, including regression testing, deployment validation, and post-release support
• Ensure compliance with pharmaceutical industry regulations (e.g., GxP, validation, audit readiness)
• Maintain and update support documentation, knowledge base articles, and operational procedures
• Participate in service reviews, incident trend analysis, and continuous improvement initiatives
• Collaborate with client business users, IT teams, and managed service colleagues across regions

Employee perks, benefits

• Referral bonus depending on level of person referred
• Business mobile (also for private calls) and laptop
• 3 sick days per calendar year
• 2 extra days off for your wedding
• Social events (team-buildings and team-dinners)
• Budget for trainings & certifications
• Monthly events in office
• Free snacks & drinks in the office
• Home Office upon agreement (or possibility to work from our office)
• Flexible working hours
• Ice Hockey ticket discounts
• Supplementary pension scheme (the third pilar) contribution
• Benefit card
• On - calls paid beyond the law
• Meal allowance beyond the law
• Company bonus (based on company financial results)

Requirements

• Candidates with education suit the position