Please submit your CV in English.
Please note this role required being able to work on rotational shifts in both weekends and weekdays, including bank holidays.
This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.
Odmeňovanie
1 200 EUR/month
salary depends on the skills and requirements.
We also offer company benefits subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal vouchers and of course, career development.
Home Office Requirements
A quiet and private place to work where you will not be disturbed.
Internet connection from a reliable provider with a speed of at least 20 mbps download and 5 mbps upload as of Day 1 of your employment.
You will be part of an HR Contact Center team supporting employees across select EMEA countries. We are seeking bilingual HR Contact Center Associates fluent in German and English to deliver exceptional employee support in a dynamic, multi-language environment.
Reporting to a Team Manager, you will serve as the primary point of contact for employees and managers, handling inquiries through multiple channels including phone, live chat, E-mail, and internal case management systems. Your role encompasses the full employee lifecycle, addressing questions related to benefits, payroll, leave of absence, data management, onboarding, terminations, and absence reporting requests.
Key job responsibilities
Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures, escalating issues appropriately when they exceed your scope while maintaining Ownership of the employee experience
Take full accountability for each employee contact, ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction
Identify gaps in supporting documentation and internal processes, proactively recommending improvements to enhance service delivery and Insist on the Highest Standards
Communicate effectively both verbally and in written form with employees, explaining and resolving concerns across the entire employee lifecycle with clarity and professionalism
Actively seek employee feedback to continuously improve service levels, demonstrating Learn and Be Curious by using insights to enhance the support experience
Work rotational shifts across weekdays and weekends, exhibiting flexibility and Bias for Action to ensure uninterrupted support for your employee community
