Odmeňovanie
Monthly remuneration is composed of 1200,00€ basic tariff (gross) + 200,00€ gross variable part. Overall salary depends on professional performance: it is further extended by weekend/bank holiday/night work incentives, loyalty program incentives and positive review mentions incentive.
*** Every positive review with your name mentioned directly is worth a considerable financial incentive.
The variable sum of 200€ gross each month is based on attendance, willingness to support FO operations when needed, overall performance and fulfilling professional tasks including professional education and e-learning. There is a possibility to work extra shifts, reflected in overtime incentives incl. overtime bonus.
Rich incentive program based on individual performance and fulfilment of hotel business targets also give opportunity to earn extra money (+100-300€) besides regular salary.
Job description, responsibilities and duties
Can you be our guests’ superhero? If you have a passion for welcoming guests, we’re looking for superheroes just like you!
We stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on!
A warm welcome, a happy smile, a positive attitude and a natural host. Our receptionists are the face of our hotels, and they know that our guests are number 1.
Key Responsibilities
- Welcomes customers to the hotel
- Responds to customer requests
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Allocates rooms and issues appropriate keys
- Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
- Handles incoming guest room reservations
- Is aware, at all times, of current room status and room availability
- Increases hotel revenue by promoting food and beverage alternatives within the hotel
- Insures all guests establish credit upon check-in
- Monitors customer accounts to insure adherence to hotel credit limits
- Identifies and records special billing instructions and notifies accounting
- Completes shift closing accurately
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Handles difficult situations effectively
- Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
