Service Coordinator

Place of work: Remote work

Project start date: ASAP duration: unlimited

We are looking for an experienced professional to support the delivery and transition of IT services, including vendor-to-vendor transitions and managed service operations. The role combines operational coordination, stakeholder communication, reporting, and continuous service improvement. This position plays a key role during service transitions (e.g., cloud/identity services), ensuring smooth onboarding, knowledge transfer, and stabilization.

Zodpovednosti

• coordinate daily service delivery activities across internal teams and external vendors, ensuring adherence to SLA/OLA commitments and service quality standards
• monitor and drive timely resolution of incidents, requests, and changes
• act as a central coordination point for all service-related activities
• support and coordinate vendor-to-vendor transitions, including tracking milestones, risks, and dependencies
• ensure proper knowledge transfer, documentation, and handover readiness during transition phases
• organize and facilitate transition and service review meetings with internal and external stakeholders
• interface with customers, vendors, and internal teams; communicate status, risks, and escalations clearly and proactively
• prepare and maintain service reports covering KPI´s, SLA´s, and overall service health
• identify trends and propose improvements
• support audit and compliance requirements
• proactively identify service gaps and drive implementation of process improvements and operational efficiencies

Očakávania

• proven experience in a managed services environment (2–5+ years)
• hands-on involvement in service transition projects, ideally vendor-to-vendor transitions or service onboarding/transformation initiatives
• experience coordinating IT service delivery in an ITIL-aligned environment
• exposure to enterprise environments including cloud, infrastructure, or identity services (is a plus)
• strong ownership and accountability – takes full responsibility for service delivery outcomes
• proactive mindset – identifies and addresses issues before they escalate
• strong communication skills with ability to interact effectively with both technical and business stakeholders
• excellent organizational skills with ability to manage multiple workstreams simultaneously
• experience with reporting and data analysis (service metrics, KPIs, SLA tracking)