Odmeňovanie
From 1 150 EUR/month
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits.
We`re team of LAN (Local Area Network) and WLAN (Wireless Local Area Network) experts who provide the best services for our customers. We are currently looking for a new member of our team – . You will independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) to maintain service to customers according to given quality KPIs (Key Performance Indicators) and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.
What will you do?
Independently check and create tickets (change management ticket, incident) to maintain customer service according to given SLA (Service Level Agreement) and internal processes (INM, CHM).
Responsibilities
Independently check and create tickets (change management ticket, incident) to maintain customer service according to given SLA (Service Level Agreement) and internal processes (INM, CHM).
Smooth and uninterrupted operation of customers’ environment.
Conformity with the internal work instructions and process guidelines.
Follow the defined escalation standards in case of deviations.
Investigate the root cause of incidents and initiate actions to improve or correct the situation.
Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Act as technical lead who solves and coordinates activities and other deliverables to fulfil KPIs and management requests across related technologies.
Act as Single Point of Contact for at least one customer, area, or technology within supported service.
Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
Coordinate the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and efficient end-user support.
Train and participate in the education of other employees.
Create and maintain documentation.
Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
Requirements
Finished Secondary Education
Are fluent in English language (B2 level) and knowledge of German Language is an advantage
Have minimum 2 years’ experience in ICT Application Operation & Management
Are Network and Cloud enthusiast
Are expert in Windows and Linux
Have Recording solution e.g. NICE – advantage
Have an experience with Session boarder controller - advantage
Have analytical thinking and effective communication skills
Are a Team player with experience to share knowledge with team
If you are open to provide on-call duties (Where you will independently solve and troubleshoot of incidents and errors withing defined expertise.
