Odmeňovanie
Minimum 1600€ / monthly (depending on experiences and quality of the candidate) + annual global incentive plan-bonus and other benefits in compliance with social benefit program of the company.
Information about the position
Job description, responsibilities and duties
The role
In this role, you will play a critical role in providing technical support and assistance to end-users across various business applications, including, Manufacturing, Labs, Logistic, Finance, Facilities, HR, etc. Your responsibilities will encompass troubleshooting, resolving technical issues, documenting solutions, and collaborating with cross-functional teams. You will be expected to stay updated with IT trends and innovations, contribute to continuous system improvements, and maintain a high level of service quality. This role may require shift work and on call availability.
Responsibilities
- Provides 2nd level Application/System end-to-end support experience for the customer as well as COTS components.
- Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes.
- Initiates and drives problem management activities.
- Participate in Incident and problem management according to ITIL standards.
- Creates and maintains system and service documentation, including knowledge sharing.
- Generates application reports using availability and performance management toolset.
- Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), and 3rd parties.
- Contributes to project specific task with/without technical lead function.
- Continuous improvement, both quality and efficiency wise in the areas of application monitoring.
- Resolve support tickets in a timely manner and escalate to third party or vendor support if necessary.
- Stay informed about technological advancements and trends in IT support.
Collaboration
You will collaborate closely with:
- End-users of various business applications.
- Business Partners
- Service Desk’s teams
- Cross-functional internal teams.
- Third-party vendors and partners.
Employee perks, benefits
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
