Customer Support Specialist with Czech (B2B Contract)

Odmeňovanie

Information about the position

Job description, responsibilities and duties

Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution.

Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues.

Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution.

Náplň práce

• Attend meetings with fleet partners, document key outcomes, and follow up on action items.
• Maintain, update, and analyze operational reports to support the team's daily activities.
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks.
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.

Benefity

• Competitive compensation;
• Professional training and onboarding;
• Working from a comfortable office;
• Work schedule: Monday–Friday, 9:00 AM–6:00 PM;
• Opportunity for professional growth in a dynamic international company and to build a successful career.

Požiadavky

The job is suitable for:

• Graduate

Minimum education required: Secondary with school-leaving examination

Language skills:

• Czech - Advanced (C1)
• or Slovak - Advanced (C1)
• or English - Upper intermediate (B2)