Service Dispatcher with English & French

Job description

Join our dynamic team and take the lead in scheduling and assigning jobs to Customer Engineers and subcontractors. You will be the key player ensuring we exceed customer expectations while maintaining the highest levels of service quality.

Key responsibilities

• Organize and assign tasks to Customer Engineers and subcontractors to meet customer requirements for contracts, emergency calls, corrective actions, warranties, and start-ups.
• Ensure all controls prescribed by I.T.C. are executed with precision.
• Oversee the daily operations of a team of Customer Engineers and subcontractors across a geographical area, driving efficiency and productivity.
• Continuously seek to improve the team's performance and operational efficiency.
• Work hand-in-hand with Service Sales teams to help achieve sales targets.

Employee perks, benefits

• Working in a professional and international team
• Annual Wage Increase
• Christmas bonus 100% of the basic salary
• Working leave for regeneration with wage compensation – 10 days
• Food allowance in excess of the law
• Flexible working hours
• 7.5 hours of working time
• Referral bonus
• Other benefits within the social program (contributions for blood donations, contributions for work and life anniversaries)

Requirements

• Candidates with education suit the position
• University education (Bachelor's degree)
• University education (Master's degree)
• Postgraduate (Doctorate)
• Educational specialization: economic
• French - Advanced (C1)
• English - Upper intermediate (B2)
• Driving licence B
• 2 years of experience
• At least 2 year of professional experience in commercial area (would be an advantage)
• Ability to build a team environment and use participatory decision-making
• Very strong customer oriented thinking
• Strong team player with commitment and a positive attitude
• Organization skills, quick orientation in problems, good time management
• Excellent problem solver and stress resistant
• Flexible and effective learning of new things and adapting to new conditions
• Well organizer and precise with good administrative skills

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