Regional service manager

Odmeňovanie

From 2 700 EUR/month

Information about the position

Job description, responsibilities and duties

to support dealer network and service operations

Náplň práce

This role plays a key part in ensuring high-quality aftersales support, resolving technical issues, and maintaining strong collaboration with dealers during market launch and further development.

What will be your main responsibilities?

• managing, coordinating and supporting dealer service operations in the assigned region
• conducting regular dealer visits to evaulate service quality and ompliance with Company standards
• providing coaching, technical support and training to regional dealer service teams
• monitoring regional service key performance indicators (KPIs) and preparing performance reports
• supporting the resolution of complex repairs, waranty cases and technical escalations
• ensuring consistent application of Company service standards, procedures and policies across the region
• collecting feedback from customers and dealers and identifying areas for ervice improvement
• supporting new dealer setup, including service readiness assessments and compliance verification
• preparing regional service repots and analyses for the Technical Director
• representing the Company at regional meetings, trainings sessions, technical events and exhibitions
• cooperating with other Company departments to ensure effective operation of the service network
• performing other duties as instructed by the direct supervisor in line with the nature of the role, business needs and seniority of the position

Požiadavky a kvalifikácia

What knowledge and skills should you have?

• secondary or university education, preferably in automotive engineering or related field
• experience in technical support, diagnostics, or aftersales within automotive industry
• strong technical understanding of vehicle systems and diagnostics
• experience working with dealer networks is an advantage
• ability to analyze problems and propose effective solutions
• good communication and presentation skills (for trainings)
• proactive and structured approach to work
• good knowledge of English (written and spoken) is an advantage
• knowledge of Slovak is required

Minimum education required